Return & Refund Exchange
Return Policy
If for reasonable reason you are not satisfied with the goods, you can return back the item to us and we will refund your money back if you agree to bear the postage charges. Before returning, please take time to read our return policy carefully.
Products
Most of the products sold in this website come with reasonable quality and sold at very affordable price. Therefore, sometimes there’s a slight difference from what you see in pictures. In some rare cases, our products may have minor defects such as color variances, wrong printing and branding, missed stitching, color fade after washing or other tolerable defects.
Wrong Products
Shall we send you any wrong products accidentally, the management has the rights to either replace it with the correct one or offer partial/full refund without replacement depending on customers cases.
Product Defects
Any products with major defects such as malfunction, big holes, spoil button, and etc. Only for these cases, we will bear two ways postage cost (return and replace) depending on necessity, otherwise full refund will be offered without the need to return back the defect item to us.
Shall we send you any wrong products accidentally, the management has the rights to either replace it with the correct one or offer partial/full refund without replacement depending on customer’s cases.
Otherwise, for minor defects as mentioned above, we reserve the rights to demand customers to post back the defects item and we will refund your money back with return postage only.
Stock Availability
All our stocks are live update. When you place order for certain products, our system will automatically deduct the stock for it while waiting for your payment. In some cases, stocks clash may occur whereby our system allows you to buy certain product but after making payment, the selected product or size may be unavailable. You would be advised to change size, product or design in such problem otherwise refund will be given for that particular product. In the event whereby you did not respond to us regarding replacement, we have the right to refund you back your money and post out the remaining available items.
Return
Presentable proof of purchase (receipt, invoice from NR KIDZ).
Returning products will be in their original packaging with all labels and instruction manuals included, unused and undamaged.
The returning request shall be made immediately upon product received and shall return back to us within 7 days from the times onwards.
You can only exchange for the same product.
Delivery take up to 3-5 working days after you place your order (excludes Weekend & Public Holiday)
Postage
You will bear all cost, such as shipping, related to the return of the product to us.